8.1 The 4 Practices of Change-Fit Leadership Teams: Part 1

May 18, 2020 00:34:52
8.1 The 4 Practices of Change-Fit Leadership Teams: Part 1
The Culture of Things
8.1 The 4 Practices of Change-Fit Leadership Teams: Part 1
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Hosted By

Brendan Rogers

Show Notes

  The 4 Practices of Change-Fit Leadership Teams. Bernie Kelly has been on a journey of discovery over the last 25 years. It’s this journey and his experiences on it, that form the basis for his impending book release due out in June 2020. The book is titled 'Traction: The 4 Practices of Change-Fit Leadership Teams' and it's the background culminating in this book, that we discuss in this interview. Bernie also shares the 1st practice for change-fit leadership teams. Bernie reflects deeply on all his experiences. People like that, often have so much to share, and there is so much we can learn from them. Bernie is no different. This interview will be released in two parts over the next two weeks. Enjoy part 1 of my chat with Bernie. Four Practices of Change-Fit Leadership Teams Four Practices of Change-Fit Leadership Teams   If you have any questions for Brendan around this episode or generally around culture, leadership or teamwork, feel free to contact him here.
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Episode Transcript

Speaker 0 00:03 Welcome to the culture of things with Brendan Rodgers. This is a podcast where we talk culture, leadership and teamwork and plus business. Speaker 1 00:21 Hello everybody. I'm Brendan Rodgers, the host of the culture of things podcast and this is episode eight. Today I'm speaking with Bernie Kelly. Bernie is an experienced executive who has led turnaround and transformation periods in logistics, consumer products and food and beverages. He's a strategist and mentor to leaders in health and age services, med tech, professional services, and supply chain. Bernie has worked for brands such as Kimberly Clark, golden circle, Diaggio, Johnson and Johnson and both the private and public health systems. He's worked with approximately 100 leadership teams across Australia, New Zealand and Asia, and he's known for setting up people, particularly leaders and leadership teams for success. The focus of our conversation today is understanding the four practices of change fit leadership teams, which is also the title of his new book, which is due for release in June this year. Bernie, welcome to the culture of things podcast. Speaker 2 01:20 Thanks a lot, Brandon. I'm really looking forward to chatting today. Speaker 1 01:23 Bernie, I've been through the formalities of, of what you've done and who you've been involved in. How about you tell us in your own words a little bit about your journey and where that's brought you to today? Speaker 2 01:35 My journey to date has really been a learning out, sharing journey. I've, when I look back over the years and how much I've been really fortunate to learn and, and then also a real passion for sharing that learning and setting others up for success. So it's sort of a re recurring pattern around that, but I have to sort of say I find this leadership work activity, a combination of um, humbling and, and, and inspiring, really just getting to know other people and uh, what were you can do, but also, you know, in the realities of implementation, how many things are that are actually quite complex and learning as you go. And so always keeping that learner, that learner humble mind is, um, part been a part of my journey. Speaker 1 02:17 My, and I have to say the, the experiences where you had an I, we haven't known each other a long time. Maybe about six months or so. But I see that in every interaction, you know, your, your ability to be vulnerable and wanting to learn. And, and even I think occasionally you send me a note about some stuff and say, you know, Hey, my learning is, or my reflection is there. So you're really living and breathing that night. So work well done on that. Speaker 2 02:39 No, the um, I, I do try and live and live and breathe it. And I think one of the fascinating things is working with really, really good leadership teams and some of the better leaders that are out there. I think there's a real common understanding about the fact that the more you know, the more you realize you don't know. And uh, that, so that actually has been one of the common I've seen of working with some of the best leaders that I've got that I've had the privilege of working with. So I do try and lean into that as much as I possibly can myself. Speaker 1 03:09 Let's go into our topic. The four practices of change fit leadership teams. As I said in the introduction, that's the title of your new book. How about you tell us a little bit about the background to this thinking and where this change fit leadership concept came from. Speaker 2 03:24 So I've been working in strategy execution really for probably about 25 to 30 years and in the last decade that we just finished. Then it was really sort of see that the speed of the development was coming, you know, accelerating them and there's older all the future sort of stuff around about how the knowledge is sort of turning over and going out of date at a quicker pace. And you can see the good guys of, you know, five year strategic plans or just, you know, well and truly totally out the window, but also then, you know, the technology and the social changes that, that sort of acceleration of the cycles was something I've been reflecting on a lot over the last few years and researching what's going on here because I can sort of see that, that it really was, um, some of the assumptions that people used to happily make. Speaker 2 04:10 Probably I'm to call it the 20th, 20th century strategy. Execution assumptions were just starting to seem not as relevant, but in the mix of that, that there was these deeper fundamentals. So I've been reflecting and researching around that for a period of time and that's where it sort of became obvious to me that when I started to reflect on all the different teams I've worked at, that there was, there was some real clear differences in how the teams could actually keep up with the sort of dynamic around, around the speed of change. And it was from that that I started to, yeah, I've been using for a number of years that parallel with the fitness and then sort of digging into that around, um, that there was practices that sort of teams that were able to adapt and, uh, and anticipate and thrive more had these same sort of, uh, practices going on in their work. Speaker 1 05:01 How about you give us a, an overview of the model? Again, I've actually ordered the book. I'm not sure if you're aware of that. Speaker 2 05:07 No, I, I have seen that. So thank you very much for it. It's on, um, in the preorder file and I'll actually be out. It'll be distributing those in in June. So I've looked there. I appreciate that. Speaker 1 05:16 Thank you Mike. And look, I'm going to put this out there. May I just say you're aware. So like a, a another mate of mine who's written a book and released it recently, I do expect to sign copy even on paying normal recommended retail price. I expect to sign copy. Speaker 2 05:29 Yeah. Well I'll promise you today Brandon, you'll be getting a sewing copy. No problem at all. I'll definitely do it. Speaker 1 05:35 So again, getting back to the four practices have changed for leadership teams. How about which is, which is in your book, how about you give a bit of an overview of that, that model and then we'll break that down into its components. Speaker 2 05:47 Yeah. So stepping before the four practices was actually the observation that um, that different teams had different levels of change fitness. So I actually, I found that I actually was, um, there was lots of proven methods, proven principles or there was some good strategies and some teams just never actually followed through and made them happen. And, and other teams are actually really, really on that. So in the same way as, and that it was never really one factor. There was always multiple factors. So in the same way as with fitness and if you think about someone who's assessing your fitness, there's strength, there's flexibility, there's endurance, uh, you know, multiple factors going on. The cardio, similar with strategy, execution, your implementation powers that there was factors around, you know, the trust you had within your team and your dynamic, the strategic frame and the resilience of your strategic frame that you looked at. Speaker 2 06:42 Like, you know, really where you monitoring the right emerging factors, the being, having the capability respond, learn and anticipate, but then also the inner leadership work that the team, the leaders are doing on themselves and then their own dynamic as a leadership team. Those factors did have them at quite different levels of changed fitness. So before I got it. Yeah. Before getting into the clear, really clear on the full practices was that observation that there are teams that are actually shaping, shaping industries as we speak is other teams that are really leading into some of the more progressive stuff and they're really leveraging. And then you can see that even even coming out of a period like this character 19 there's, there's people that are gonna make some amazing stuff happen to stick guides and that leveraging sort of level. There's lots of organizations that have got leadership teams embracing the future and seeing the trends and actually really learning into those. Speaker 2 07:36 But then I also see below that sort of, you know, good companies that have actually been quite good. They've got all the track record. I respect a lot of their leaders, but in from a change fitness point of view, they're coasting and a lot of those people at the moment chatting with them through this covert 19 period, they go, well, we're anticipating a deep the recession. We'll be back to normal and we'll just sort of keep pushing it and they're not leaning into their change fitness. I've also unfortunately worked with a number of teams where they're really just, you know, they're complying with all of this sort of stuff and you can even hear that in their language. They're either sort of complying with what a regulator is asking them to do, complying with what their board's asking them to do, and they're not really a learners and change shit. Speaker 2 08:21 Then on the turnaround end of this sort of stuff, there's organizations you can just see that everyone can see that there's an issue around them, but they're actually avoiding avoiding facing that and then allow that, the collapsing level of the law of the letter where, um, you know, really it's time that they're calling in the liquidators, they've actually lost all their chains, fitness. Was there any one particular event or engagement with a client where this, this whole reflection really rammed home for you and then you thought, Hey, there's something in this going right back by the good fortune. In the nineties, I was working with a company called online distribution services. When we were still doing dialogue, there was no actual real online. And um, w we, we had those sort of advanced, uh, analytical skills providing into the retailers before they were doing it. Speaker 2 09:12 We were shaping the industry, uh, well ahead of the curve and at the time I didn't know that. And then, then I actually got the good fortune of doing citizens at a young age and really senior roles in um, supply chain, national supply chain and running factories for Kimberly Clark. And we had a world class, they were from a world point of view, they were divesting of organizations that weren't up to a high level of Brazilians, you know, that they actually had to have certain market indicators, sort of satisfaction with customers as well as uh, rigorous quality and um, and good and good margins. So they really sort of running the ruler over us. And we had to sort of step up into that. And at the time, again looking back, I can see that their interactions with all the suppliers that we dealt with, we had to actually lift the Australian supplier network to be able to run at those levels. Speaker 2 10:04 So we were sort of at that show, the shipping level, and I didn't really realize it at the time, but then probably 10, 15 years ago I moved into as the CEO of a consulting business where we were doing a lot of this sort of end to end value stream work in consumer goods and um, healthcare. And uh, started to sort of say that's when I really started to see that not everyone was working like that. That there was lots of teams that um, a lot of my, the good thing with doing that, uh, that consulting work and doing lots of diagnostics, um, really made me sort of see a lot of assumptions, challenged a lot of assumptions. I, there was things I, I assumed a leadership team would behave like this or assume certain levels of clarity and respect and collaboration at leadership tables. Speaker 2 10:53 And I found that it wasn't in every team. And then actually because of my obsession I guess we've tried to help people set up for success. Sort of really digging in around those is probably the last 10, 15 years has been my, I'm probably unraveling my own assumptions, uh, like, like an onion and multiple cases. I guess there was one in particular where there was a period, particularly probably about two or three years in where I had two organizations approach us around the same time and we were doing very, very similar work and about six months later can really sort of see one team. They had moved their threshold for what they even knew was possible, their expectation of potential and totally changed within six months of some of the work we've done with them and the team that we'd started around the same time, we're still having debates cross-functionally around their executive title. The classic sort of finance and operations debate was still happening. I was still questioning whether they had enough the to go there that was still sort of finger pointing. That was a real compare and contrast moment for me as well. Where this stuff, um, I said I need to understand this a lot better. Speaker 1 12:03 Sounds like the famous silos playing out at the boardroom table mate. Speaker 2 12:08 So one of the factors is definitely that dynamic, that cross-functional dynamic, which actually if you, you know, you don't need to run across an organization with thousands of people, you can go into that leadership table and find that dynamic in the half dozen people. And I say that with many CEOs. I mean really don't talk about transformation if you haven't actually got 15 and had the hard conversations with those five people around you so that a lot of that cross-functional stuff plays out at the exact time. But then also that then the other factors that I was talking about. So to complete the picture, Speaker 1 12:43 that's a great point you make. It's a, it's a pretty common place to go and just, you've only got to sit in a team meeting, whether that's a senior leadership team or you know, a fairly high level management group in an organization. And it's, it's very clear to see how functional or indeed dysfunctional they are just through the interaction in the meetings. But let's, let's move forward. What I wanted to ask you, you mentioned Kimberly Clark. I know you worked for Kimberly Clark for quite a long time and you, your experiences there were very, very, you know, a great experience has as a developing leader probably hence also why they get a pretty good mention in Jim Collins, his book. Good to great. You mentioned Kimberly Clark was that Pat shaping level. So as far as the latter and the parallels you make with health are at the top of the tree and the bottom of the tree is collapsing. If I'm understanding that the levels correctly, what sort of timeframe in your head or maybe you've actually had the opportunity to experience this with organizations where they've, they've moved from collapsing and getting much closer through the ladder, up to shaping. Speaker 2 13:42 So this is an interesting conversation because I don't think it's timeframe, which is fascinating as a lot of people don't like to talk timeframe. And this is where it comes back to mindset and learn that ability. They're probably the drivers more than time. So if we were doing a little triangle, you'd actually have time on there. But I think mindset and the, and the learning capability of the other, the other two points of the triangle, quite often when you've got to the collapsing stage, you need a lot of empathy working with people that have got to that stage, it's pretty bad. And I do think that the empathy and the concern for people when they're in that space is you have to give a lot from an economics point of view. I think that a lot of people, once they've got to that phase, they quite often the financial turnaround is more likely, which means actually flushing out a lot of those leaders. But I think that actually showing the leadership team that you're working with a lot of empathy, giving them respect so that they can actually be, uh, individuals that can thrive in another day is actually quite probably the more common scenario for those at the collapsing stage. But then sort of avoiding and complying a little bit further up the ladder is where the turnaround can a vice for transformation. Speaker 1 14:53 W with that and you talk about transformation, have you had experiences and if so, tell us a little bit about what that looks like, where you may have started working with an organization and they're at a certain level of the latter, but you've seen this journey unfold and move closer. Maybe they've not yet got to shaping, but they've moved much closer to that. Give us a sense of what that looks like. Speaker 2 15:16 Yeah, absolutely. So, so I think when you're, when you're working with a team on a pure turnaround, that actually is more of a transactional relationship and you're really just working on the one singular applying where you're bringing expertise in, and that could be very structuring expertise, financial expertise, some of those things that are learned from outside and you execute on those very specific things, very transactional. When it becomes more transformational, applying on multiplies. So you actually are solving the complex problems, which had a combination of all those things. But you're also, yeah, you're going into the hearts and minds space and you actually lift people to see a greater potential. So no, so that that actually is the more leadership and more rewarding for both the people you're working with and the rewarding for yourself is actually on those transformational jobs. And where I think that becomes key is actually I'm getting some work to happen. Speaker 2 16:10 This is why I sort of obsessed on the traction point because quite often we don't, and you can sort of say it even if you're bringing up kids or you're coaching kids in sport or in these sort of trend transformational business opportunities that quite often I don't believe I could go to that next level and getting in beside and this is what I love to do. Getting beside people and getting them to do some exercises where they're actually getting more and more confidence and belief in a different potential is the, that is the platform for the transformation. Getting him in health services and actually getting them to move from being reactive to believing in predictive analytics. 10 15 years ago, we were at the forefront of that sort of stuff and that that actually was a real switch once they actually believed we were able to sort of step forward through that massive pace. Speaker 2 16:59 I was involved in golden circle, which was a real turnaround phase, probably early two thousands where the, for a whole heap of reasons it was, it was probably the first business I've been in where we were actually disrupted from external factors. The board had around going on around them. At the time being a cooperative, the investors were all of that age where they were rather than wanting to be growers anymore, they at that age of wanting to retire and cash out all the growing base was actually on the sunshine coast. And we all know that that actually is an amazing area to live. And, but the back paddock of a part of a lot of the growers was a greater, greater way of making money for their children than, um, than sliding it out being a supply to a food processor. The factory hadn't been invested in the overseas factories were invested in and the retailers became, we're starting to become very good at analytics and sort of be able to sort of back and squeeze margins a lot harder. Speaker 2 17:51 And the transformation for us was actually sort of seeing the end to end value chain and getting the growers and the factory to be able to work together with. We've had a very sort of siloed view of the world where the factory were basically working away and buying pineapples as an example, buying pineapples at a tiny droid, which actually incentivize the growers to make massively large pineapples, you know, that's a better yield for them. And they actually sort of, we were actually getting things that were too big to put in a can, which actually made the factory have more waste. Being able to get that end to end picture really clear transformed that as a sort of a team across those previously held silos that opened up a new level of potential and uh, improved quality and improved cost effectiveness. Speaker 1 18:42 My mind's gone off topic a little bit because I grew up in Brisbane as you know, and, and these sort of times you were talking about when you're going through and you are heavily involved as a senior leader in that transformation by self and my family, we'd go to the golden circle factory, we'd go and buy some some cheap stuff, get our orange juices and our fruit and all that sort of stuff. And it was just bought back such great memories. It's just fascinating to me. You and I are sitting on this podcast having a bit of a chat about that. You mentioned it and brings back the memories we've known each other for longer than what we actually realized. Speaker 2 19:13 Yeah, absolutely. And it was an amazing business and I think in so many ways it was hard facing the realities there for a lot of, a lot of people. So many reasons to be proud that, you know, the history sort of, you know, post world war two through to that, that period. So nearly nearly about 50 years of history that had and so many reasons to be proud. But then yeah, just those external factors hitting them all at once and and that that actually gives me a lot of empathy for businesses with the impending challenges that are going to come postcode for Don to the end. I think as well, like just because you've had your good decades of great things doesn't mean you're not going to have some of those external drivers hitting hard. Speaker 1 19:55 When you go into a business, what are you looking for around the business to identify or give you some sort of picture on where this is at as far as that ladder? You talk about, you know, the collapsing up to shaping side. Speaker 2 20:12 Sometimes it's great to have the external externalize. I think that is excellent. However, I've also witnessed where it's been done in a way that actually disempowers the leadership team where they actually have, you go into an organization that's got multiple external consulting reports on the bookshelf of the CEO or managing director or the board chair, and it's just really just impairing because no one ever owned those diagnostics and therefore they're just Piper. They're not actually something real. So I do have diagnostics that I utilize. I mean coming trust in the network and that and actually sit in a stakeholder trust is actually an important sort of part of the diagnostic or the vital signs of Chinese fitness. And then sort of getting more into the strategic frame and understanding whether it actually has resilience built in, whether there is actually enough, um, whether they're close to the detail of their business, both internally and externally. Speaker 2 21:11 So internally I've been like, you know, do they actually understand the leadership stuff and the leadership gaps, but also the management processes and technology are they sort of bring to the surface the uh, the, the issues and gaps they have through their, uh, through their values systems, the value chains, and then have they actually got track record of responding to that stuff. So it's quite fascinating working with organizations from the resilience prime where they actually, they may monitor stuff, but it's not with any sort of depth or looking to the future enough. It might be sort of too short a timeframe. They might respond to stuff, but really they're just reacting. They're not actually building in capabilities for that next imperative or horizon and then whether they've actually got learning and anticipating built into their management systems. Then actually it's interesting, another part of the diagnostic is the actual leadership team in the development work. Speaker 2 22:07 And I know this is something you and I have chatted about a lot. Are the leaders overtly believing by self accountability or do you hear blind language in their, uh, in their conversation? So that self accountability is a massive piece and then also are they actually living and growing their own self awareness? And then the, then the fourth one for me is the leadership team dynamic. The stuff that we talk about, Patrick Lencioni or someone else like that. And then, and then there is quite symptom level stuff that shows up in their strategy, execution planning that we can make quite clear that these plans aren't even built to be successful, let alone implementable. Speaker 1 22:46 So Bernie, let's talk about the four practices of change fit leadership teams. You know, we built this up a bit. We've talked about the parallel you make with health that you've just gone through the, the five vital signs of organizational fitness, which again probably a another day for another podcast. Let's, let's go into the four practices of change fit leadership teams. What are those four practices? Give a bit of an overview. Speaker 2 23:08 So the four practices I definitely summarizes, expose, explore, expand and exert and it was interesting instead of the buildings that have the clarity of that that I just through trial and error and, and actually sort of different methods that worked time after time with teams, um, started to sort of see like a tension around like the exposed piece requiring the self accountability but also the self awareness to be able to expose. And so back to that change the change fit ladder. Some teams actually able to expose the gaps versus where they want to be. Whereas some teams actually really either need an outsider to do that or are unable to do that. So actually building up the capabilities of sort of seeing the gaps and I used sort of in that space think from a feed forward point of view rather than a feedback like you know, looking forward and if we want to be operating at this level, what are the capability gaps to operate at that level? Then you go, well okay someone is running a world class podcast has these technology things in place, they have these behaviors in place, they have these rhythms in place and actually having that expose then lots of little exercises inside that to actually getting good and getting and actually getting better and better at exposing those gaps for your future development is the first one. Speaker 1 24:35 Can you give us an example of what maybe an exercise might be to help expose cause again that's really fascinating to me to be honest. I know you talk about self accountability, self-awareness, those sort of words have come up a lot in even just the first eight episodes. I've done other podcasts and around leadership. So how do you help, given your experience, your knowledge, your reflection on these subjects, how do you help expose people? Speaker 2 25:01 One exercise which um, this one has actually been one simple tool out of the NLP NLP practice and your link chorionic programming. There's one very simple thing about above the line, below the line and above the line being at cause. So I actually take ownership of the situation and I make things happen and then a solid line to the other state being that at effect where I have let the power big with elders I can make, I blame and I MLA allow myself excuses. That simple model there has actually been quite transformative in a number of jobs I've done where we actually just get that really clear and have that conversation with the leadership team that every time we're looking at these new challenges, which side of the line am I applying on at cause or out effect? And actually just getting yourself to be aware of it and it's a, it's a humbling practice practice to be honest. Speaker 2 26:06 Even with myself, I can, I can feel times when there is things that aren't going as well as I would like to go. And when I expose myself through that little exercise, I can see that maybe in this case I've let the power big with elders. I'm sort of saying we'll let you know, I'm waiting on them waiting on someone else to get me something. Also an excuse to actually not have the problem solving energy on it. That little tool by itself, just that it calls out effect, massive impact. And I don't have that in the book as a real clear choice you can make if you own the conversation about one of the great things about being human is we the power of choice. If you actually keep putting that frame at effect and that cause in front of yourself, that really dials up your, uh, your capability of being self accountable. And from there that actually is a real traction point for building and getting change and, and stop wasting your energy on excuses. Speaker 1 27:03 It's a really great perspective. And as you're talking, I'm sitting here thinking, I've often used the term victim mentality versus self-reliance mentality and that's, that's what I'm hearing and the ability itself, but it goes back to your earlier point that you make, you know, the mindset of the leaders is really so powerful in order to progress through this process. If the mindset's not right, then it's almost like you're pushing, you know, dare I say it shit uphill and it's coming back and hitting you in the face. They really have to be committed and have the right mindset about this. And, and as you say, the self awareness and self accountability and have the courage to go on that journey. Speaker 2 27:43 One of the mentors that I had many years ago, sort of when I was sort of getting my head into this space sort of said to me like, you know, a lot of people sort of think about victims maybe lower at lower levels in the hierarchy. You said where you said, Oh, I read the financial review and I can tell CEOs and board chairs that are out effect. And his point was that actually when you hear a leader of an organization blaming the government, blaming the overseas competitors, blaming the, you know, your customer, blaming the tech system, uh, you know, other things like that, that you know, that they're not putting their energy into making the organization better. And he said, I made sure that I pulled my any investment out of companies. As soon as the moment I hear a CEO that talks like an effect that is no longer, that's early, early sign that they're not going to be a good investment long term. Speaker 1 28:35 I love that perspective. The leader is, is the biggest risk for an organization. They can be a powerful leader and somebody that really guides but the recite comes in. If they're not, then you know the rest of the organization goes downhill. And that can be from an investor perspective so that the function of that leadership team and how functional they are can really is the foundation of a great, a great organization. Speaker 2 28:59 And, and why this is why this particular topic is so key, particularly, you know, as the world's evolving is we're, we're, we're facing such complex problems that the solutions are not right in front of us. So building this exercise around expose is actually holding the tension on those problems. And that actually is where the exciting breakthroughs happen. So anytime you've been involved in a real breakthrough work is where the leadership team held the tension on the topic long enough. The human mind is amazing how if you actually leave a problem in front of it long enough, it will just keep, it'll keep coming back at it. And that particular thing of that cause and effect allows you to hold the tension in that, in the problem solving when, when it starts to get hard Speaker 1 29:45 really comes back to the concept of leaders being able to have tough conversations, doesn't it? That you need to be able to talk through these things. And I love what you just said around if it's not bought out, the mind keeps coming back to it. It's, it's like that thing that keeps chipping away, chipping away. And often it comes out through some passive aggressive behavior some some time later, which is the worst thing. And I need to let you only and uses the term artificial harmony, not a lot. And I love that, that view, you know there's this undercurrent underneath and you've got to in your terms and this four disciplines expose that and create the environment to talk about that. Only when you do that can you move forward. Speaker 2 30:23 Yep. And so that that expose practice really sort of comes out of that the self accountability. And it seems to me how the full practices do, do integrate and you can sort of go around the cycle building better and better sort of change fitness. But with the exposed one, the self accountability rather than being held to account, I hold myself to account is a massively different piece between transactional turnaround type of activities and that transfer transformation that we were speaking about before. Cause if, if you've got the leadership team to be self accountable and increasingly self-aware via learning and driving and it's, and that actually is the platform for so many other Sumit, so many other things in the transformation. Speaker 3 31:16 As you can hear from all you interview with Bernie, he reflects deeply on all his experiences. People like that often have so much to share and there is so much we can learn from them. Bernie is no different. When I recorded this interview with Bernie, I said to him, don't worry about how long we talked for given the subject matter and the amount of content you have to share. I might have to break this up into a two part episode. Well that's exactly what happened. So these are my three key takeaways from part one of my chat with Bernie. My first key takeaway change fitness is just like physical fitness. It is a practice. It requires commitment and discipline. It's not about intellect and it doesn't just magically happen. Just like physical fitness. There is no magic pill for change. Fitness teams must be deliberate about becoming change fit. Speaker 3 32:16 My second key takeaway mindset and learning capability are the key drivers for change fitness. I asked Bernie about the amount of time it takes for teams to move through what he calls the change fit ladder from collapsing to shaping. He said that it isn't time band. If the team's mindset and learning capabilities right, they can move through the change fit ladder very quickly. There was a very powerful statement from Bernie that stood out for me around this. He said getting belief in a different potential is the platform for the transformation. My third key takeaway, change, fit leadership teams are critical to succeeding into the future. Bernie talked about the concept of at cause where a leader or team takes ownership versus at effect where they blame and allow excuses. He mentioned how one of his mentors would make investment decisions around whether the leader is at cause or at effect and if they are at, cause they wouldn't be putting their energy into making the organization better. Speaker 3 33:28 So for him it was an early sign that the organization isn't a great investment. Longer term change fit leadership teams don't make excuses. They take ownership. In summary, my three key takeaways are change fitness is just like physical fitness mindset and learning capability are the key drivers for change. Fitness change, fit leadership teams are critical to succeeding into the future. Bernie's contact details will be given at the end of part two. If you have any questions for Bernie or I, please contact me via [email protected] next week. I look forward to bringing you part two of my conversation with Bernie as we dive into the other three practices of change fit leadership teams. Thank you for listening. Stay safe. Until next time, Speaker 0 34:26 thank you for listening to the cultural things podcast with Brendan Rogers. Please visit Brendan rogers.com to access the show notes. If you love the cultural things podcast, please subscribe rate and give a review on Apple podcast and remember, healthy culture is your competitive advantage.

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43. How to Overcome The Fear of Public Speaking

    In today’s episode, Brendan has an inspirational chat with his very own Toastmasters club president Kate Purcell. She shares her story of, from a young age, always finding herself getting tripped up by her debilitating fear of public speaking (or, in fact, even the slightest possibility of public embarrassment). So much so, that she often avoided doing things she enjoyed, for fear of being put in a position that would put her in the spotlight. However, she has made it her goal to overcome this fear and enjoy the freedom that comes with it. She admits that she is still not 100% “cured” of this fear of speaking impromptu and she is working on speaking without her notes in front of her, but, since joining Toastmasters, Kate has learned the importance of having a “just do it” attitude – which she now tries to apply whenever she feels apprehension creeping in. She even went as far as saying “just do it” to becoming her Toastmasters’ Club President – a role that would stretch her in many ways – including of course being “forced” to speak in front of others on a more regular basis. However, she has found her passion in this role and she is able to apply her incredible leadership skills behind the scenes as well, and helping the club organise and set up processes that they are really benefiting from.   Discussion Points: A bit about Kate What is Toastmasters? Going to her first Toastmasters meeting Joining Toastmasters Enjoying the support of her husband Benefits of toastmasters Improving ...

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Episode 75

May 16, 2022 01:21:48
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75. Technology Leadership with Geoff Quattromani

Geoff Quattromani has a standout summary on his LinkedIn profile: “My goal is to lead an IT department to be a trusted business partner by providing innovative solutions and technologies along with superior services that help organisations satisfy customers' needs in a consistent manner.” When you hear Johnson & Johnson, you might immediately think of baby powder and tear-free baby shampoo, but there are actually three major divisions: consumer, pharmaceutical, and medical devices/tech.  Think joint replacement implants and the surrounding medical technology, and that’s where Geoff does his work. As the Digital Transformation Manager for Johnson & Johnson’s Medical Technology division in Sydney, Geoff works toward his LinkedIn summary daily.  I’ll talk with Geoff about his work at J&J, his side-hustle as a technology commentator for radio/tv/magazines, his podcast, “Technology Uncorked,” his family life, and more in this episode. Discussion Points Who is Geoff Quattromani, and what do you do at J&J? Geoff’s early days, Malta, and his path to J&J What is digital transformation, to you? Geoff’s work in a small four-person team leading the Asia Pacific Region Is it difficult to get your work done without any direct reports to delegate to? Can you give us an example of things not going well, and how you dealt with it? Simply having coffee with coworkers and colleagues (no work talk) is an invaluable way to build trust and relationships Some of your biggest challenges in the last 7 years ...

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April 19, 2021 00:55:59
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48. The Culture of The Living Organisation

Brendan’s guest on this episode is Norman Wolfe - founder and CEO of Quantum Leaders and author of the book “The Living Organisation”. Norman is a veteran in the business world when it comes to leadership and he is a thought-leader in the world of business transformation because of the way he goes about helping leaders do things differently when they’re looking for a culture-change in their organisation. In this episode, Brendan delves into more detail on the specific theories behind Norman’s book “The Living Organization”.  Norman Wolfe has a wealth of knowledge and experience to share and he does so with no holds bar in this episode. He shares tips that can make an impact in any industry and he has a way with words that make it easy to understand the reasoning behind his theories.  Achieving the results that you as a leader are aiming for - according to Norman - could be so much easier than it often ends up being because of his “flow” vs “control” theory. Brendan and Norman discuss this and other major ideas from Norman’s book and they actually get some truly valuable insights thanks to great examples from Norman’s wealth of experience as a business consultant. Leaders can change their organisations by focusing on the context rather than the people -and then the people who you want in your business will automatically fall in line and flourish. Brendan delves deeper into this with Norman, finding out why and how that is possible.  An interesting discussion about a powerful theme that has the potential to change the way leaders lead.  Discussion Points: The Mystical ...

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